No service after 8 days and counting

On the Ninth of February I phoned FedEx and was provided with a quote to send a parcel to the USA for repairs. I made the payment via EFT and sent ALL the relevant documentation i.e. the commercial invoice, a copy of my ID and the proof of payment back to them. The next day my parcel was collected but I could only track it by phoning the FedEx office. Later that week the parcel disappeared completely and FedEx in Bloemfontein claimed they had never collected it. Later I was informed that my parcel was in fact in Johannesburg and would leave the country later that day on the 12th. On Monday I couldn't locate my parcel and after I made an inquiry was informed that they didn't have the necessary documentation - the same documentation which was sent to them initially, before collection!!! On the 17th I tried to locate my parcel again only to discover that it was now in customs and no one could give me an indication when it will leave the country. I can't help but wonder: How long would I have waited to find out that they had lost the paperwork, had I not tried to track my parcel on the 12th, the 16th and the 17th? But the real question is: WILL MY PARCEL EVER REACH ITS DESTINATION?