NO SERVICE

I need to express my irritation and dissatisfaction of the service received regarding a parcel delivery through your company. <br> I don't understand why is it such a difficult exercise for FEDEX to call clients whenever they are unsure of the delivery address. <br> I was expecting my parcel to be delivered on 19/8/2015 and according to the tracking it was in the FEDEX delivery car from midday till about 5pm. The next thing when tracking the parcel, an exception was loaded as incorrect address. Please note that there was nothing incorrect about the address and if the driver was unsure about anything a call to me would have sorted this whole thing. Besides if your driver would have come to our building the security guards would have been able to direct them to the correct company. <br> <br> Had I not tracked this parcel , I would have not known as the system itself is not accurate. The most appalling thing is that despite my call to FEDEX on 19/08/2015 providing my company name a tracking I did the next day on 20/8/2015 still reflected an exception of incorrect address loaded and no call from FEDEX .