No response regarding my parcel

I am very disappointed about the service I have received from the company . I expected to get my parcel on the 8th but it was held by the custom of which I have submitted my details that were requested on the 9th . I was advised it will take 4 to 7 days for me to get the feedback. I have not received it . I call everyday for feedback of which they always say the person who is dealing with my file is on da the call will hold for 20 minute , sometime they will take down my number promise to call back and No one calls. I really don't know what to do now cause I have sent email and called but nothing seem to be working. Will like to get help and get the my parcel . My tracking number***. I can't seem to get help its worse today I have called 3 time already they make me hold for long and drop the call.