MK
Mareze K
1 reviews | Active since Sept 2009
21 Dec 2018, 13:33
No response - no one cares at TNT
My shipment arrived in SA on 3 December. It was cleared and I made payment for duties. It was moved to CPT and then stopped again for physical inspected. I sent all documents - packing list, POP, commercial invoice etc through to Emma Ntuli and CC's 15 other staff members. Since then I have been following up and receiving automatic responses. If I do not get the goods today none of my clients will have Christmas gifts. This is a small shipment with 30 clothing items. Nothing strange about it. In the 4 years of importing this is by far the worst experience. I get about 20 boxes per month with TNT - you have just lost a good client. I was advised this morning at 09:00 that I will be called - still waiting. Waybill ********** 41.
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Replies (5)0
Replies (5)
Fedex Express's replyOfficial
21 Dec 2018, 14:33 Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Thank you for taking my call. The issue will be raised with the relevant management team.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Thank you for taking my call. The issue will be raised with the relevant management team.
Customer Service
***
Fedex Express's reply21 Dec 2018, 14:33
Official
Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Thank you for taking my call. The issue will be raised with the relevant management team.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Thank you for taking my call. The issue will be raised with the relevant management team.
Customer Service
***
MK
Mareze K's updateReviewer Update
21 Dec 2018, 19:14Still no call received from Naomi after emailing the entire day. Even asking for her details so I can call her. Cornell phoned me and would've called back-I am still waiting. It's sad how staff do not really care because at the end of the day losing one client doesn't really matter to you. I have to however explain to numerous clients why they won't have Christmas gifts for their kids as a parcel is now stopped for 12 working day where the norm is supposed to be 3-5 working days
MK
Mareze K's update21 Dec 2018, 19:14
Reviewer Update
Still no call received from Naomi after emailing the entire day. Even asking for her details so I can call her. Cornell phoned me and would've called back-I am still waiting. It's sad how staff do not really care because at the end of the day losing one client doesn't really matter to you. I have to however explain to numerous clients why they won't have Christmas gifts for their kids as a parcel is now stopped for 12 working day where the norm is supposed to be 3-5 working days
MK
Mareze K's updateReviewer Update
24 Dec 2018, 11:3324/21/2018 at 11:32 I have emailed again and again and no response. No one bothers to call me or give me details so that I can call and find out what the issue is!!!
MK
Mareze K's update24 Dec 2018, 11:33
Reviewer Update
24/21/2018 at 11:32 I have emailed again and again and no response. No one bothers to call me or give me details so that I can call and find out what the issue is!!!
MK
Mareze K's updateReviewer Update
27 Dec 2018, 11:276 Days later and we have finally received an invoice. A ridiculous amount of almost R3000. Where over R2000 of it is for the storage at state warehouse. How is it that we have to pay this when SARS confirmed on the phone on Monday that this is the first time that they have seen the documents. I have to pay money that I don't have because someone didn't do their job. This will be the last time that my company or that of my families much larger company will be using TNT unless we get a credit for this.
MK
Mareze K's update27 Dec 2018, 11:27
Reviewer Update
6 Days later and we have finally received an invoice. A ridiculous amount of almost R3000. Where over R2000 of it is for the storage at state warehouse. How is it that we have to pay this when SARS confirmed on the phone on Monday that this is the first time that they have seen the documents. I have to pay money that I don't have because someone didn't do their job. This will be the last time that my company or that of my families much larger company will be using TNT unless we get a credit for this.
Fedex Express's replyOfficial
27 Dec 2018, 11:38 Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. The issue will be raised with the relevant management team.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. The issue will be raised with the relevant management team.
Customer Service
***
Fedex Express's reply27 Dec 2018, 11:38
Official
Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. The issue will be raised with the relevant management team.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. The issue will be raised with the relevant management team.
Customer Service
***