SS
Saskia S

1 reviews | Active since Jul 2011

28 Feb 2018, 11:35

No response, no delivery, customs over 1 month.

FedEx never bothered to get back to me after my previous complaint, all I received was a canned response on HelloPeter to make it look like they actually care. One of my parcels with waybill ********** 85928 has been at customs now for exactly 1 month and 1 day. Another parcel that we didn't even enquire about was delivered a week ago and had been at customs since 27th of December 2017. I don't think I need to write anything else here... Fedex = the new SA Post Office.

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Replies (1)
Fedex Express
Fedex Express's reply28 Feb 2018, 11:36
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Tamryn Collinge