AG
Angelica G
1 reviews | Active since Oct 2020
01 Feb 2022, 11:13
NO RESPONSE FROM "CUSTOMER SERVICE AGENTS"
Seroche Kortje and Keitumetsi Mokoa are not responding to their emails or phone calls, actually NOBODY at the 1-7 Romeo Road, Hughes, Boksburg, 1459, South Africa| answers the numerous numbers, i have been emailing and phoning to no avail. I have sent through proof of payment and when i track my parcel it says shipment put on hold due to payment not received. Fedex your customer service is non existent. Can someone please wake up from their slumber there?
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Replies (2)0
Replies (2)
Fedex Express's replyOfficial
01 Feb 2022, 11:21Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Fedex Express's reply01 Feb 2022, 11:21
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
AG
Angelica G's updateReviewer Update
01 Feb 2022, 16:47 A huge thank you to Valdomiro Macome, who contacted me and assisted me within minutes with no hassle whatsoever, I'm so shocked and grateful, im crying.
Mr Macome kept me updated and informed right up until my item was delivered. He went over and beyond the call of duty for me and prioritized my issue whilst being mindful of how frustrating the previous lack of assistance and customer service has been for me. He made my problem his problem. If it had not been for him, I would NOT have received my shipment at all.
Whilst i am disheartened that it had to take reporting my issue on HelloPeter to get a desired outcome, i am grateful to have been assisted by someone of Mr Macome's calibre. FEDEX Mr Macome is a rarity and an asset to your company, please take good care of him, he made my day.
From a now very happy customer
Mr Macome kept me updated and informed right up until my item was delivered. He went over and beyond the call of duty for me and prioritized my issue whilst being mindful of how frustrating the previous lack of assistance and customer service has been for me. He made my problem his problem. If it had not been for him, I would NOT have received my shipment at all.
Whilst i am disheartened that it had to take reporting my issue on HelloPeter to get a desired outcome, i am grateful to have been assisted by someone of Mr Macome's calibre. FEDEX Mr Macome is a rarity and an asset to your company, please take good care of him, he made my day.
From a now very happy customer
AG
Angelica G's update01 Feb 2022, 16:47
Reviewer Update
A huge thank you to Valdomiro Macome, who contacted me and assisted me within minutes with no hassle whatsoever, I'm so shocked and grateful, im crying.
Mr Macome kept me updated and informed right up until my item was delivered. He went over and beyond the call of duty for me and prioritized my issue whilst being mindful of how frustrating the previous lack of assistance and customer service has been for me. He made my problem his problem. If it had not been for him, I would NOT have received my shipment at all.
Whilst i am disheartened that it had to take reporting my issue on HelloPeter to get a desired outcome, i am grateful to have been assisted by someone of Mr Macome's calibre. FEDEX Mr Macome is a rarity and an asset to your company, please take good care of him, he made my day.
From a now very happy customer
Mr Macome kept me updated and informed right up until my item was delivered. He went over and beyond the call of duty for me and prioritized my issue whilst being mindful of how frustrating the previous lack of assistance and customer service has been for me. He made my problem his problem. If it had not been for him, I would NOT have received my shipment at all.
Whilst i am disheartened that it had to take reporting my issue on HelloPeter to get a desired outcome, i am grateful to have been assisted by someone of Mr Macome's calibre. FEDEX Mr Macome is a rarity and an asset to your company, please take good care of him, he made my day.
From a now very happy customer