No response 9 days later

I have called emailed and reported tnt they don't seem to care. My emails can go for days unanswered and my call is always put on hold then they hang up. I have still not received my package or any feedback 9 days later! I was supposed to receive it on the 14th of March. I sent all they needed and still no feedback. Was told it takes 4 to 7 days or less. Today is day 9!!!!! Common courtesy would be my email being rep**** or a call with feedback but instead I was in hold for 11mins then they hung up