No refund

26 February 2016 SARS approved a refund. On the 4th I went there and spoke to Mark Anthony of clearing department who said he will make a follow up with SARS and get a Cheque. On the 7th I was at the branch and was told of Auditors and that these guys are always busy. He phones me and tells me that policy of TNT is to pay on a Friday and I wait and nothing happens. That Monday he asks if I get the money, he later explains of files missing and that that last Thursday and Friday he was not on duty. Every time I had to phone or go there. Tuesday the 15th after I complain to the manger, I must email a request with a letter head which I did immediately with no acknowledgement. Still told the date of deposit will depend on the finance but he will push. I wrote hi, a letter complaining of the delay he did not respond but got a read receipt. I phone almost 4 times and transferred but not response. Finally I phoned the manager who simply says she is not responsible for refunds but the guy and she will get him to phone me and I got no call. Tomorrow it is another Friday and next week a full month still begging TNT to do the right thing. A lot of petrol burnt, airtime used and no cooperation