No Premium Service

I am very disappointed with the lack of service excellence I received from FedEx. As a provider of premium courier services, I expected a lot more. Especially if one considers the premium I had to pay for these services I did not receive on my delivery, tracking number ********** 77775. I placed this order on the 24th of November 2017 and the initial day of delivery would have been Thursday 30 November 2017. Of course, if a person places an order on Black Friday there is a certain amount of excitement and expectation that accompanies such a purchase. When this is not met, one is naturally inclined to be more disappointed. However, that’s the reason I opted to pay for the premium services of FedEx, to ensure that I had a hassle-free delivery of my products, on the date provided. Else, I would have used our local post services and saved a lot of money. Instead of receiving an invoice advance for the outstanding VAT and duties that would still had to be paid my I didn’t hear anything, form anyone, even though this is a service I still paid for, and even though I called multiple times throughout Monday – Wednesday to gather more information. I was only informed that my package is still in transit, and later (Thursday 17:31) that my “Goods are subject to regulatory review”. This was concerning information. But once again, instead of receiving details about what this means, how long it will take to resolve, or what can be done to speed up the process, no one was able to provide satisfactory information – even though I once again called multiple times. On Friday, 1 December 2017, I still couldn’t find out anything useful about my package, but I was called by a manager at FedEx who ensured that I would receive feedback, that the issue would be resolved, and that my package would be delivered, by Monday. On Monday I find out, via FedEx login, that my package had been released at customs at 11:22. However, my package was not delivered on Monday. Then, on Tuesday I was informed, by FedEx login (no one called or mailed) that my package was on the FedEx vehicle for delivery, by 07:22. I noticed that a FedEx truck passed our offices at about 08:50, but didn’t pull in. I called FedEx at 10:23 to ask where the driver was, but was then informed that he drove past our offices, not making delivery, because he had to make an urgent overnight delivery. This is absolutely absurd. I also paid for premium services. I had already been waiting longer than promised. My delivery was also urgent. I will not make use of FedEx again, and I will also advise anyone I meet against it.