1 reviews | Active since Oct 2017
No movement, no response, no feedback, no service
Fedex picked up my package (tracking # ********** 203800) in the UK on Monday 25 Sept. By Thursday 28 Sept it showed in tracking at Cape Town. Woohoo! 3 days to SA. That sounds great. Except since then: -Tracking has not updated. -I phoned the Fedex call centre 3 times on Friday 29 Sept. None of the calls were answered. -I emailed Fedex on Monday 2 Oct. Got a reply from Lizzy Matjila to say this was escalated to Cape Town Imports as the system showed the parcel was stopped for inspection by customs. -I responded asking when I could expect to hear something - got no reply. -I phoned the call centre again. The call wasn't answered. -Today, Tuesday 3 October, 8 days later, guess what? Tracking hasn't updated, and I've had NO communication from anyone at Fedex.
What kind of operation is this? Your competitors are world class service providers, and you seem to be taking lessons from SAPO.
Fedex, please answer these simple questions which are your bread and butter. If you can't do this, you may as well shut up shop. Where is my parcel? When will it be delivered? When will I be contacted?
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge