DL
Dirk L
1 reviews | Active since Feb 2012
23 Jul 2025, 13:10
No feedback on my delivery although I have paid the customs fees
I have paid Fedex 2 days ago already, via their online link and the tracking still shows that they are not delivering because I have not paid the customs fees etc. Their online system shows I have paid. I have email them several times but no one gets back to you. I need my parcels delivered. This is extremely frustrating!!
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Replies (4)0
Replies (4)
Fedex Express's replyOfficial
23 Jul 2025, 13:11Thank you for sharing your experience with FedEx. We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,
Resolution Desk
Fedex Express's reply23 Jul 2025, 13:11
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,
Resolution Desk
DL
Dirk L's updateReviewer Update
23 Jul 2025, 16:51Thank you for confirming my issue.
The other thing that is a problem when one has to basically beg for the custom worksheets every time.
The bill is received and you are expected to pay, however you have no proof of how the calculations were done.
This poses a problem where, should there be a mistake on the customs worksheet and you pay then custom's holds the receiver responsible and they serve one with a fine.
Common guys, I need this parcel please.
I am still waiting on my customs worksheets, although I have taken a chance and paid the fees.
It cannot be that difficult.
I paid two days ago and it was not small change.
The other thing that is a problem when one has to basically beg for the custom worksheets every time.
The bill is received and you are expected to pay, however you have no proof of how the calculations were done.
This poses a problem where, should there be a mistake on the customs worksheet and you pay then custom's holds the receiver responsible and they serve one with a fine.
Common guys, I need this parcel please.
I am still waiting on my customs worksheets, although I have taken a chance and paid the fees.
It cannot be that difficult.
I paid two days ago and it was not small change.
DL
Dirk L's update23 Jul 2025, 16:51
Reviewer Update
Thank you for confirming my issue.
The other thing that is a problem when one has to basically beg for the custom worksheets every time.
The bill is received and you are expected to pay, however you have no proof of how the calculations were done.
This poses a problem where, should there be a mistake on the customs worksheet and you pay then custom's holds the receiver responsible and they serve one with a fine.
Common guys, I need this parcel please.
I am still waiting on my customs worksheets, although I have taken a chance and paid the fees.
It cannot be that difficult.
I paid two days ago and it was not small change.
The other thing that is a problem when one has to basically beg for the custom worksheets every time.
The bill is received and you are expected to pay, however you have no proof of how the calculations were done.
This poses a problem where, should there be a mistake on the customs worksheet and you pay then custom's holds the receiver responsible and they serve one with a fine.
Common guys, I need this parcel please.
I am still waiting on my customs worksheets, although I have taken a chance and paid the fees.
It cannot be that difficult.
I paid two days ago and it was not small change.
Fedex Express's replyOfficial
24 Jul 2025, 09:39Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,
Resolution Desk
Fedex Express's reply24 Jul 2025, 09:39
Official
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,
Resolution Desk
Fedex Express's replyOfficial
24 Jul 2025, 11:16Dear Dirk,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regards
Resolution desk
Fedex Express's reply24 Jul 2025, 11:16
Official
Dear Dirk,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regards
Resolution desk