No feedback! item stuck at customs since 23/6/17

<p>I bought an item from a seller in China, item left china 20/06 and arrived in RSA 22/06 when it then went to customs for clearance. I phoned to find out if anything was required and they said no, i should just wait for clearance. Waited and waited to no avail so i called again to find out whats happening and they told me that it wa going to be cleared on the day 29/06 and id see movement later the day. </p> <p>Kept waiting till the monday and still no change, they tell me that they dont know why its not moving and they will call me back...NO ONE CALLED BACK!</p> <p> </p> <p>Kept phoning and sent all my invoices and even a bank statement as proof of payment for the items and i get told they will mail me as soon as the item is cleared 11/07, again i hear nothing at all till i phone them. Customer service is pathetic! when will i receive my parcel???</p>