JC
Jerien C
1 reviews | Active since May 2017
15 Aug 2018, 13:39
No feedback after 2 weeks
After my package was stopped by customs on the 1st of August, I was told it will take 3-5 working days to be inspected. It's been 2 weeks with NO feedback from Fedex! I've made 10+ calls to the call centre, sent emails, spoke to a team leader... everyone promises to get back to me a.s.a.p. with a update, but I am still waiting... 2 agents even told me my package was released and should be available for delivery same day or next day. Next day when I call, I am told that it is still at customs. I understand if there is a delay at customs, but then at least get back to me and tell me what is happening. Seems like this will not be sorted in time for my function... Does Fedex even know WHERE my package is at this stage??
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Fedex Express's replyOfficial
15 Aug 2018, 13:41Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Fedex Express's reply15 Aug 2018, 13:41
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,