No Delivery .On time

My express parcel was supposed to have been deliver on the 12th of October. After phoning today the first person said they would get back to me. After 2 hours I phoned back and needed to talk to a trainee while the supervisor was listening inn<br> Then I get told there was a mistake, but they will delivered in the morning. I told the trainee I can't wait another day so the supervisor took over the conversation and promised me it will be delivered tonight at my house before 9am. It is now almost 1pm. I need the parcel 8am tomrw. It is already 3days late. I pay a lot for express service I expect urgency and service. The supervisor was also giggling in between arranging this<br> Not professionalism and don't take it serious. I run a business <br> I want someone from head office phoning me back. Get my parcel to me latest 9am in the morning and I want to know what you will do in return for late delivery. Reinburse me from express to normal delivery. ? GE***TH Pls get back to me asap. Diaan Daniels