No delivery from Takealot, thanks to Fedex!!!!

On the 20th of November, I made an order on Takealot. In the past Takealot orders would be delivered by Fedex and it would not take more than 3 days for delivery. But as I am writing this review, I am writing it out of desperation since I spoke to Takealot agents on 2 occasions to try and get this order delivered. These package has been out on delivery since yesterday, 28th November. And last I checked, "Out on delivery" meant a package needs to be delivered on that very same day.

And BlackFriday traffic cannot be blamed for this late delivery since the order was made well before BlackFriday. And it seems Fedex has gone back to using shoddy subcontractor couriers to deliver to townships. This has now resulted in packages taking longer to get delivered. This evening at 7pm I get a call from one of these people entrusted with our packages by Fedex, he calls asking for directions and claiming that he cannot find the street name; a street name that is clearly noted on any Navigation/GPS application, this person then presumably ran out of airtime while I was trying to give them directions, and till now they never bothered to call again and my package still remains undelivered. Is it not the job of the person delivering to do everything in their power to find the delivery location? And who is supposed to use their money to give these couriers directions?

I am sick and tired of getting 2nd rate service from big brands like Fedex just because a person lives in a township. Township money is just the same as Sandton money. And if Takealot and Superbalist stick with Fedex and their shoddy subcontractors and allow them to treat their paying customers like this, then this will surely have a negative impact on their customers.