No delivery for 4 weeks, no invoices etc.

This complaint is an accumulation of several different frustrations. I’ve been a FedEx account holder for 3 years now and the service has gotten progressively worse. Apparently they are now even under review by customs/SARS and not being completely honest about it, yielding massive delays in processing parcels through customs, which used to take 1-3 days, if it was anything more than that is was a lot. Several times already I’ve had parcels (with proper invoices and all that was needed) delayed at costumes for 3 weeks plus. I ask myself why don’t I just use SAPO, same bad service for a quarter of the price... ********** 54425 and ********** 54710 have been available to clear customs since 27th of January. In a week it will be a month. First I was told that they can’t process anything until I pay my customs account. This i paid immediately. Although I had not received any invoices in over two month. So what was I to pay? Upon enquiry with my accounts lady she just said oh she was off since November because she had surgery. Surely that’s something I could have been informed of or they could have found a replacement? I am already used to this u professionalism by FedEx. I’m merely writing this complaint to inform others that wherever you can, try using UPS or DHL. I have move all my European shipments to DHL and have been very happy with them. Nothing but professionalism and invoices are sent right away even before the shipment arrives.