1 reviews | Active since Dec 2015
No delivery as promised
<p>On Saturday morning I received a call from Fedex to inform me that my order will be delivered at a certain time. I have made the neccessary arrangements to collect the parcel at the time GIVEN BY YOU!</p> <p>I have waited the whole day! No communication, no call, no message, NOTHING!</p> <p>I had to call you contact centre to enquire today. Your agent confirmed that there was a problem on Saturday. Really!?!? Don't you think it is important to inform your clients AFTER YOU CONFIRMED THE TIME OF DELIVERY.</p> <p>Your agent could not confirm a time for delivery today either... in today's day and age this is completely unacceptable service. Do you expect me to wait there from Saturday until it is convenient for you to deliver???</p> <p> </p> <p> </p> <p> </p>
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
One of your agents promised to phone me back early this morning with feedback. Still no calls received... more than 3 hours later...
One of your agents promised to phone me back early this morning with feedback. Still no calls received... more than 3 hours later...