No customer service, no communication

<p>I currently have a parcel being shipped by Fedex. The parcel is undergoing customs clearance, but has been there for almost a week. In that time I recieved no communication from Fedex. I phoned their call centre. The staff informed me that there was outstanding documentation. I sent through what I thought was appropriate. There was no response. I called again and complained that there appeared to have been no action on their side. They informed me the documentation was still outstanding. I sent it through again. And there is still no response. I called the call centre a third time, requested to speak to the supervisor and was immediatly cut off.</p> <p> </p> <p>Fedex service is unacceptable. I understand documents may be required. In this case Fedex should contact their customer requesting these. Fedex invoices to manage imports. In this time they have not communciated with me at all, and I've called three times and emailed twice. I see no evidence of any work being done to justify this invoice.</p> <p> </p> <p>Lastly, cutting off your customers when they request to speak to the supervisor is simply unacceptable.</p>