NO CUSTOMER CARE/SERVICE!!!!

I wish I could give a 0 Star rating. What a mission to get some assistance from the customer care team. We even have a assigned person that works with our account and still I never receive clear answers to any of my questions. 2 of our parcels have been with them for almost a month now. The only response I keep receiving is ''Please note that shipment is still under customs clearance process and not released as yet. We are monitoring for system updates.'' but never any updates. I get that International shipments take time but clear communication will be highly appreciated. FedEx some proper customer service will be a good place to start! Not happy at all.