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Sofia C

1 reviews | Active since Sept 2019

13 Oct 2020, 08:41

No communication service from Fedex

Good day, I have emailed Julia that so nicely assisted me last year September with my shipment, this shipment no response. I have emailed Leigh Taylor which is the manager customer care, no response, I emailed Ralph yesterday and also no response. I would like to find out what is going on with my shipment as the last scan that shows on your system is on Saturday morning 11.43. I have emailed South Africa Fedex and no response. According to Valdo the website update is abit delayed. Can I please get some sort of assistant service as to what is going on with my shipment and when will my shipment be delivered??? Do I ALWAYS have to contact Fedex for an update? Can Fedex not communicate with a client? My shipment has arrived in South Africa since Saturday early morning!! Terrible service from Fedex South Africa.

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Replies (3)
Fedex Express
Fedex Express's reply13 Oct 2020, 09:18
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards,
Melanie
SC
Sofia C's update13 Oct 2020, 10:18
Reviewer Update
Thank you for your response. A contact from your management team will be appreciated before the close of business today, 5pm.
SC
Sofia C's update13 Oct 2020, 16:26
Reviewer Update
Melanie, I have still not received ANY contact from ANY member of your management team! I cannot believe this shocking service I am receiving from Fedex. All I want to know is WHERE is my shipment and WHEN will I be receiving it????? Your tracking update on your website, STILL only shows the last update was on Saturday morning at 11.43. What is going on with my shipment??? Can someone PLEASE get back to me???!!!