CS
Christian S
1 reviews | Active since Dec 2010
25 Nov 2020, 12:52
No Communication possible.
They currently have an international package of mine held ta there Cape Town branch. Shipping update states, could not collect payment, I supposes this is for the import duties. Problem is, you cannot contact them via landline, the national customer care number is engaged 24/7. No one has bothered to contact me in any way to arrange for payment, I don't know the amount, anything. If I could score them less that one stare I would. Pathetic service.
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Replies (2)
Fedex Express's replyOfficial
25 Nov 2020, 12:54Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply25 Nov 2020, 12:54
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
CS
Christian S's updateReviewer Update
25 Nov 2020, 13:13Hi Melanie,
Thank you for the reply. But how can you guys not have contact details for the branches? Furthermore have such poor response form the branches, no on has contacted me? I cannot smell what amount and how I must pay?? The call customer care number is a disaster, I have never gotten through. Fedex is worst than the post office, but yet charges 4 times the amount.?
I have phoned +*** x 17 times. I have phoned +*** x 9 times, also +*** x 9 times, rings and plays a nice tune and then cuts off. Then today I tried +*** and +***.......Guess what, just rings.....
Thank you for the reply. But how can you guys not have contact details for the branches? Furthermore have such poor response form the branches, no on has contacted me? I cannot smell what amount and how I must pay?? The call customer care number is a disaster, I have never gotten through. Fedex is worst than the post office, but yet charges 4 times the amount.?
I have phoned +*** x 17 times. I have phoned +*** x 9 times, also +*** x 9 times, rings and plays a nice tune and then cuts off. Then today I tried +*** and +***.......Guess what, just rings.....
CS
Christian S's update25 Nov 2020, 13:13
Reviewer Update
Hi Melanie,
Thank you for the reply. But how can you guys not have contact details for the branches? Furthermore have such poor response form the branches, no on has contacted me? I cannot smell what amount and how I must pay?? The call customer care number is a disaster, I have never gotten through. Fedex is worst than the post office, but yet charges 4 times the amount.?
I have phoned +*** x 17 times. I have phoned +*** x 9 times, also +*** x 9 times, rings and plays a nice tune and then cuts off. Then today I tried +*** and +***.......Guess what, just rings.....
Thank you for the reply. But how can you guys not have contact details for the branches? Furthermore have such poor response form the branches, no on has contacted me? I cannot smell what amount and how I must pay?? The call customer care number is a disaster, I have never gotten through. Fedex is worst than the post office, but yet charges 4 times the amount.?
I have phoned +*** x 17 times. I have phoned +*** x 9 times, also +*** x 9 times, rings and plays a nice tune and then cuts off. Then today I tried +*** and +***.......Guess what, just rings.....