NO COMMUNICATION & DELIVERY - ***

*** is my tracking number. my parcel was sent from China on the 4th of March and arrived in the country on the 8th of March. we have already sent proof of payment to TNT via email and still up to now we dont know what is happening. the call centre agents all run away and dont really have a valid answer, the person we are in touch with is not replying to our emails. we are not getting a straight answer, only that the goods are in customs. does it really have to take 1month for the good to still be in customs. if customs needed something from the customer, its tnt responsibility to contact us but they are still not doing it. this is the worse service we have had from a courier company and with their agents who are clueless, its really hard to work with them in the future. this is really unprofessional, we will stick to DHL next time.