no care attitude from TNT

<p>I have used TNT for a number of years with air freight shipments ranging from R1500 to R190 000 and have had the odd propblems with service but overall fair service until recently.</p> <p>I understand that their server was hacked and their world thrown into turmoil but the way they handled the situation is what I am un happy about. I had some urgent parts flown in from Turkey for a new client we had recently secured and it should have taken +- 10 days. So they collected 21st June and today 24th July I am still waiting for it. My new customer thinks I am a lying idiot as it cant take this long for air freight and thinks I have dropped the ball. There is no way you can send an e-mail to higher powers to complain as they prefer you to call in. If you call in you can only go as high as team manager.</p> <p> </p> <p>Ruby in Durban who looks after my account never called me back after leaving numerous messages for her. The final straw was when I had left two messages for already she decided lunch was more important than sorting out my query. I finally got hold of Mark the Manager in Durban who at first was quite helpful and apologetic and went all out to help me. I have tried to follow up every second day but then Mark decided he had had enough and went on leave. I left a message which was ignored. Last week again I left a message for him to call me back which was ignored. All I wanted was a letter from TNT explaining the situation to my customer so he would see the problem was not from our side.</p> <p>The situation TNT found themselves in after being hacked necessitated a full team effort and communication to their customers which they clearly failed in.</p> <p>I will never use TNT again.</p>