PH
Peter H
1 reviews | Active since Nov 2015
24 Nov 2015, 15:53
Next day delivery does not mean delivery NEXT day
I ordered a package from an online retailer (first time I have used them) and they used Fedex Express (Supaswift?) to courier the item to me. It was collected at 5h30 on a Monday and by Tuesday afternoon I contacted them to find out where my \next day delivery"was. I was informed that next day delivery takes between 24 and 48 hours (!) and that I would probably get it on Thursday (72 hours later). To top it all the item only had to travel 300km to get to me."""
Helpful (0)
Replies (1)0
Replies (1)
Fedex Express's replyOfficial
30 Nov 2015, 12:32Hello peterhowells,
Dear Mr Howells
Thank you again for taking my call and providing me with the tracking number. Thank you also for allowing me the opportunity to investigate and revert with feedback. The shipment is from an outlying area (Newcastle) to a main centre (Pinetown). The shipment arrived back at the Newcastle branch and was inducted onto the system at 05h19. This was sent to the service provider in Durban branch shortly thereafter. The freight was received in Durban on the 24th and should have been delivered in the afternoon of the 24th. A non conformance has been raised with the branch to ensure corrective action is taken. Kind regards Leigh
Dear Mr Howells
Thank you again for taking my call and providing me with the tracking number. Thank you also for allowing me the opportunity to investigate and revert with feedback. The shipment is from an outlying area (Newcastle) to a main centre (Pinetown). The shipment arrived back at the Newcastle branch and was inducted onto the system at 05h19. This was sent to the service provider in Durban branch shortly thereafter. The freight was received in Durban on the 24th and should have been delivered in the afternoon of the 24th. A non conformance has been raised with the branch to ensure corrective action is taken. Kind regards Leigh
Fedex Express's reply30 Nov 2015, 12:32
Official
Hello peterhowells,
Dear Mr Howells
Thank you again for taking my call and providing me with the tracking number. Thank you also for allowing me the opportunity to investigate and revert with feedback. The shipment is from an outlying area (Newcastle) to a main centre (Pinetown). The shipment arrived back at the Newcastle branch and was inducted onto the system at 05h19. This was sent to the service provider in Durban branch shortly thereafter. The freight was received in Durban on the 24th and should have been delivered in the afternoon of the 24th. A non conformance has been raised with the branch to ensure corrective action is taken. Kind regards Leigh
Dear Mr Howells
Thank you again for taking my call and providing me with the tracking number. Thank you also for allowing me the opportunity to investigate and revert with feedback. The shipment is from an outlying area (Newcastle) to a main centre (Pinetown). The shipment arrived back at the Newcastle branch and was inducted onto the system at 05h19. This was sent to the service provider in Durban branch shortly thereafter. The freight was received in Durban on the 24th and should have been delivered in the afternoon of the 24th. A non conformance has been raised with the branch to ensure corrective action is taken. Kind regards Leigh