Never using them again

I needed to get a parcel to George rather urgently yesterday. In order to pay cash/online I needed assistance with a web interface that wasn't very user friendly. I eventually got it right to make payment & ensure that I advised them about my collection so they could pick my parcel up before the 3pm cut-off for outlying areas in order to have the document in George by today. My email was sent by 13:51. They only read the email at 14:26 and only booked my collection at 16:33. After a screaming match with numerous people in their call centre, I eventually got through to Shamilah Satardien in Cape Town who went the extra mile to make sure that not only was my parcel collected yesterday but that it also arrived at the recipient in George by 08:20 this morning. Even with this extra mile service from Shamilah, I will NEVER use FedEx again. As a client I expect good service & if the back office is too slow in getting their stuff done, what is the point. I'd much rather pay a few rands extra for better service elsewhere. Especially if I've comp**** with ALL the terms & conditions of the supplier.