NEVER USE THEM FOR INTERNATIONAL PARCEL, THEY ARE THE WORST

Fedex is the poorest service. They do not communicate and their lines are always busy. Our business parcel has been stuck on customs for 5 days to be exact, we were told that we will be contacted by a senior person who will assist us and that our parcel was pushed to the front row for customs clearance, 3 days later nothing has changed. Our customers have been waiting and their incompetence is directly affecting our business reputation, we are already dealing with enough challenges due to the pandemic and now we must tolerate their ****py service which we paid so much for. This is disgusting and totally unacceptable, I know they will respond and pretend that they will assist just to clear their hellopeter ratings.