Never use FedEx

Hi Peter !

My boyfriend ordered a package from the US on the 23rd of October . The package was then sent to FedEx on the 26th and estimated delivery was yesterday , the 31st of October. Upon reaching SA. HE was contacted with a customs fee he needed to pay. And to send a POP so the Package could be sent. He did so and sent all the information. This morning 1 November, we get an email saying that our package will only be delivered once the payment is cleared , which will take about a week or two as he is Norwegian . This is incredibly upsetting as proof of payment was sent and now our package will most likely get lost. I dont understand why they request proof of payment and give a bogus deliverytime knowing full well they won't clear it till it is reflected. Please help . This package is actually a gift and needs to be here asap.