PS
Philip S

1 reviews | Active since Oct 2012

01 Apr 2022, 13:40

Never ever sign up for an account! They will rob you blind!

So I signed up for an account so I can deliver a small package to a client in spain Spain. It actually worked. The unit defaulted and send a replacement device the second time to the same client - all hell broke loose! For three weeks they didn't deliver. I communicated the client's contact number again (with whom) I was in daily contact via Whatsapp), and hus email address. I received an email confirm all is good, they will deliver. Next moment R 2295 deducted from my account for import duties although the client should have paid for that. Then next moment they are at my door returning the package, again deducting R650 form my account for a small little package weighing only 100g ! There is now way to cancel your account online. I asked several times by email. Their support by telephone is unreachable and when you get through you will get a silly answer that an agent will contac you, it never happened. STAY AWAY FROM THESE *******S!

0
Replies (1)
Fedex Express
Fedex Express's reply01 Apr 2022, 13:47
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Lunga Khoza