1 reviews | Active since Dec 2019
Never-ending Nightmare---Pathetic Customer Service!!!!
I ordered a small package from the US for personal use, dispatched and shipped in a timely manner, status indicated a clear and quick delivery date until it arrived in South Africa. Suddenly the status changed and I've been waiting to receive it for 3 weeks now - no updates, pathetic communication and an utter disregard for customer service and resolution - it's almost as if they don't even want to solve the problem.
I've tried the following EVERYDAY for three consecutive weeks: - Called customer service everyday at different times of day without any luck, no one answers and their live-chat feature does nothing to solve anything. -Emailed them only to receive the same generic, auto-generated reply which doesn't offer any solution.
Nightmare of my life! Had I known, I would've used DHL or any other courier instead.
Avoid using them at all costs if you can, sadly I'm still waiting for someone to contact me.
Regards,
Melanie
Regards,
Melanie
After this review, I was contacted directly by Melanie, who responded and acted fast. She directed me as to what was needed and kept me updated in terms of the status of my package. This is a gem of an employee who not only understood my needs as a customer but went above and beyond to ensure everything went smoothly whilst remaining kind and courteous throughout the process.
I received my package earlier this morning without any fuss.
Thank You, much appreciated.
Regards
Muaaz
After this review, I was contacted directly by Melanie, who responded and acted fast. She directed me as to what was needed and kept me updated in terms of the status of my package. This is a gem of an employee who not only understood my needs as a customer but went above and beyond to ensure everything went smoothly whilst remaining kind and courteous throughout the process.
I received my package earlier this morning without any fuss.
Thank You, much appreciated.
Regards
Muaaz