Never again

I will never consider using FedEx ever again. I shipped a ‘priority’ parcel on Friday from US; got a call following Monday that it needs customs clearance. Why the lady asking me for my ID could ask for an email to send an invoice ( btw my mail was on the invoice below where they got my number??♀️) beats me. Wednesday they still hadn’t gotten the invoice. After almost daily calls and a couple of emails, the parcel will be delivered on Tuesday ?... a good week after it was due. They don’t deserve even one star- Cherzal earned it for them. What really got to me is - they shouldn’t promise that a parcel can be delivered in 1 - 4 days if they know that they can’t get it past customs, invoices and payments that fast; if you are going to get me to pay extra R600 for ‘priority’, make an effort to have all the required info beforehand and do try to get it to as fast as possible or don’t give any impressions - it called a lie and a rip-off.