NAAFI

I have a very irate client, which is contemplating cancelling the order , please could I have a reason in write before the close of business today what happened with this consignment and why FedEx did not clear the consignment as a Express shipment , this shipment arrived in South Africa on the 21/01/2018, I tracked the consignment on Monday 22/01/2018 and saw a message which read customer has requested non-express clearance , which nobody from my company did, I then called your customer services for FedEx to clear and they said all they needed was our importers code and FedEx would clear, We followed up on Tuesday and we were told that the paperwork is with your imports department and they will let us know as soon as it was cleared , on Friday there was still no action taken ,we then late Friday requested that the parcel be cleared with our clearing agent , please could someone advise why it take more than 10 day to clear a parcel , I now have to carry extra cost of to over night the consignment from Durban to cape town.Every time we try to contact someone they either are not available or do no answer their phones nor respond to emails.

The consignment is still not cleared