My worst courier experience provided by FedEx

Its been more than a week now and I'm still battling to get my parcel from FedEx, The package was held by customs, then released, then held again , I've been emailing so many documents, having to explain the same questions over and over again. I can't understand why this has been made such a difficult experience, dealing with Paul Stuurman from FedEx has been a complete nightmare.

I've sent him so many documents,he sends me emails asking the same thing and my reply stays the same. He stopped replying to me at one point, hence my previous reviews, I can't believe I'm actually paying for FedEx service which is non existent.

All this because the person I purchased the item from made a mistake probably with the value of the item.

I have sent the documents with Bank verification stating how much I paid which they requested yet its still a problem.

I don't have anything else to send