My parcel was hijacked and 2 months later I have not been refunded at all!

Too bad I cannot rate 0 stars. My parcel got hijacked on it's way to me in July. I was reassured that I would be contacted for a refund of my loss. After 3 weeks without communication I messaged them and Wesley said I should send the relevant documentation to Pule to proceed with refund. On the 18th of August I sent the documentation and was told by Pule all was in order and I could expect a refund. Nearly a month later I have contacted both Wesley and Pule on multiple occasions and got NO reply whatsoever. I have an e-commerce business and will not use TNT again for any orders. My advice is STAY AWAY! You will be the one to bear the costs for their problems contrary to what TNT states on their website.