My parcel arrived from China on the 1st of April 2025

My parcel arrived from China on the 1st of April 2025. I continuously have to follow up on the status of my parcel and am getting no joy from them whatsoever. I have emailed the manager and apparently she expedited the issue, however my parcel has still not been delivered and is still with customs clearance. We are now on the 14th of April and I have no idea when my parcel will be delivered. They do not answer their phones and they are utterly useless. I will never make use of them ever again. Customer service is non-existent and even though you have to pay for priority mail your mail takes longer than the standard mail shipped with the local post office. This is absolutely ridiculous and pathetic service from FedEx Namibia.