OM
OARABILE M

1 reviews | Active since Jul 2017

01 Aug 2017, 12:56

My package has not been delivered after more than 3 weeks of arriving in South Africa

<p>My package (urgent) arrived from China on the 10th of July. It has since been "clearing" according to Fedex. I am at my wits' end, very frustrated and disappointed. I have been calling them every single day and I get different stories from their agents. This is really bad customer service, unbelievable! I need my package PLEASE!!!</p>

0
Replies (2)
Fedex Express
Fedex Express's reply01 Aug 2017, 13:10
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge

OM
OARABILE M's update03 Aug 2017, 09:39
Reviewer Update

Thank you so much Fedex for your prompt response in this regard! I got my package and I'm very happy. You have not lost a client in me.