My ID incorrectly used for a shipment

I was contacted by Lauren from FedEx concerning a shipment (***).<br> For some reason, someone at FedEx decided to use my ID number and phone number for that shipment. They probably saw my name and assumed that it was my shipment.<br> I have tried several times to explain to Lauren that its not my shipment, but she still insists that I must pay the VAT and duties for something that was delivered last year in December 2014.<br> Why would FedEx release a shipment without payment?<br> why would FedEx use my ID number without checking the name and surname?<br> What other shipments has FedEx used my ID number for without my knowledge??<br> <br> I've very upset and irritated to the highest level at the unprofessionalism in this organization.