KT
Khumbudzo T
1 reviews | Active since Aug 2020
02 Aug 2020, 09:49
My goods has been delayed on custom clearance for two weeks with no communication and I have changed my physical address.
My package has been delayed in customs since 16 July, today is 02 August at all. I went to their offices in meadowdale since there was no communication at all, and I was told be patient. I have now changed my physical address and to change address is another costs. Am a small business owner importing goods for my local clients, now I have to re-fund people their money that I don't have, because FedEx has kept my goods for more than two weeks.
I am so disappointed
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Fedex Express's replyOfficial
02 Aug 2020, 09:51Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Melanie
Fedex Express's reply02 Aug 2020, 09:51
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Melanie