MY EXPENSICE PACKAGE....... MISSING!!!!!!!!!!!!!!!!!

Good day, I am extremely frustrated with the lack of communication and accountability regarding my lost package. The service I have received is unacceptable. I have been trying to reach Reagan at FedEx Express on ***, but there has been no answer since this morning. On Tuesday and today (Friday), I called repeatedly with no success. I was told that staff stop answering calls after 2 PM, which is shocking and unprofessional. Yesterday, I was informed that an email was sent to managers and team leaders to review camera footage, as the driver confirmed he did not take the package. Your system also shows that the package has not left the warehouse. Despite this, no one has contacted me with any update. This is my complaint ***. My package is worth R5,000 and contains my son’s Shein order, which is urgently needed for an upcoming holiday. I expect immediate feedback and resolution. If I do not receive an update within 24 hours, I will escalate this matter to the Consumer Protection Ombud and share my experience publicly.