AB
Andre B
1 reviews | Active since Jan 2016
13 Aug 2020, 13:06
Mistake on invoice with no Resolution after 2 weeks
We've been waiting since the 2nd of August for Fedex to correct their invoice. All the supporting documents shows the correct value of the imported goods, yet the amount has been doubled on their invoice. Call on after Call and email after email, WHAT DO WE HAVE TO DO so we can pay and get our package! Nandi Tiso just forwards the request to Sipho or someone every time we phone or email and that's where it ends.
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Fedex Express's replyOfficial
13 Aug 2020, 13:18Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply13 Aug 2020, 13:18
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
AB
Andre B's updateReviewer Update
13 Aug 2020, 16:15Resolved, thank you Melanie
AB
Andre B's update13 Aug 2020, 16:15
Reviewer Update
Resolved, thank you Melanie