PN
Phumzile N
1 reviews | Active since May 2025
13 May 2025, 08:23
Missing Parcel
Fed X Durban the services it very poor, my parcel from Shien was supposed to be delivered on 06/05/2025 i still don't have my parcel toady it 13/05/2025 , the worse part nobody knows where it is, the are emailing me asking if i have received it after sending them a massage that i am still waiting the stuff the are lairs no feedback provided i have to call them, send emails but nobody is giving positive feedback this very frustrating, i was supposed to use those things for mothers day , now i must buy other things, waiting my time and money that i don't have still waiting nobody cares,
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
13 May 2025, 08:30Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's reply13 May 2025, 08:30
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
PN
Phumzile N's updateReviewer Update
13 May 2025, 14:32My parcel has been delivered by a nice driver Thabo, Thank you Thabo, and thank you to Martha customer care for responding and assisting me, see that was so hard
PN
Phumzile N's update13 May 2025, 14:32
Reviewer Update
My parcel has been delivered by a nice driver Thabo, Thank you Thabo, and thank you to Martha customer care for responding and assisting me, see that was so hard
Fedex Express's replyOfficial
13 May 2025, 14:48Dear Phumzile,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Fedex Express's reply13 May 2025, 14:48
Official
Dear Phumzile,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk