Missing Package

On the 27th of October we sent a package to North Yorkshire, England. On checking the status of the delivery, we found the package was delivered to London, but the contact we sent it to had not received any parcel from us. We asked Fedex for a proof of delivery that has been signed on which they responded “Please be informed that the signed proof of delivery is suspended temporarily due to current pandemic by keeping the customer's safety in mind” (please refer to e-mail below). On the 16th , I rep**** asking them to locate the parcel, and have not yet received any response from them.

In the meantime, our contact in the UK asked Fedex to open an investigation to find the parcel (Case Number: C-***) – “They are going to get in touch with the driver who delivered this parcel as it was delivered in London according to the Fedex tracker”. Their only response was that they cannot locate our package.

Thus, our package is missing, Fedex cannot supply us with a signed proof of delivery, and they are not responding to my queries.

Please can you look into this matter. If Fedex cannot respond with a solution, we want a Fedex representative to come and see us.