MISSING PACKAGE

FedEx lost my parcel and I did not get an explanation as to what happened until I had to call a thousand customer service agencies so I could get the phone number for the Operations Manager in Cape town He did not assist me in-fact he told me there was nothing he could do I asked him to direct me to the person who could help me and he said he would get back to me, which he did not. I had to do all the following up and calling so I could get my replacement order. Someone has to be held accountable for this kind of unprofessionalism. I will never use FedEx EVER!!! Nor will i recommend it to anyone. You are a bunch of *********** people. Clearly this has not happened once I am sure there are other people who have had their parcels 'lost' or 'missing' and nothing has been done to ensure systems and procedures are put in place to avoid situations like this. Because of you FEDEX I HAD TO WAIT A WHOLE MONTH TO GET A REPLACEMENT ORDER. Had you done your job this would not have happened. I won't even demand an apology because frankly speaking the time for apologies has since passed. SHAME ON YOU FEDEX!!! SIES.....