1 reviews | Active since Oct 2018
Misrepresentation of a 24hr customer service
On FedEx's website, the toll free number is stated as a 24he number. However, when you call after hours, the automated voice gives you 2 alternative numbers to call, none of them available. When these numbers are dialed, you need to leave your name, number, and time of call, Can FedEx not misrepresent that their customer service is available 24 hrs? If there's a separate number(s) for after hrs, can these be listed on the website as well, I now had to go search for a pen and paper, dialed 3 times just to get 1 of the numbers as they were just said too fast. All this trouble just to find out why my shipment status hasn't moved after numerous emails to Lebohang and submitting the required documentation. I just need feedback so that I can manage my daughter's expectations about her birthday present.
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge