Minus 5 Star rating

We are now 10 weeks down the line and unless I posy here - I get zero feedback from this company. I actually have no words - do comprehension that a company has no regard for their customers. All it takes is a 1 min email to update the progress or 2 min in chasing it up with the relevant people that can actually resolve this issue. As said before we don't have millions of dollars backing our company so we are dependent on turning over our stock that you holding onto for the past 10 weeks. P/S My number is at the bottom of all these posts and not even a call.