Management never available

Received a shipment that had been cut open and re-sealed with Fedex packing tape. Equipment missing out of package. Notify Shipper and Fedex. Have missing parts shipped again. Fedex trying to ****** additional VAT and clearance fee's for new shipment. All taxes and fee's were paid on previous shipment that had missing equipment. I already had to pay an additional $80 for shipping a second time that should have been covered by Fedex. No manager is ever available to discuss this problem.<br> <br> Spoke and emails to the following people at Fedex and still no response other than they say they will credit the fee's and ship the parcel which is still not on shipment schedule:<br> <br> Kendal - manager says they will credit the fee's and deliver the same day or by next morning.<br> Melanie - She will follow up and she or someone else will get back to me.. No response again.<br> Chantelle - She will find out which manager I need to speak to, and when I'm transfered, it is back to the switchboard.<br> Michelle - She will follow up with first person I was talking too. No response since then.<br> Durain - He Does not get back, I phone him he says I must claim VAT back from the supplier in USA. No space to list other staff.