1 reviews | Active since May 2017

28 Mar 2023, 14:44

Lunga the legend

I was pretty frustrated yesterday when I struggled to contact Fedex to resolve a customs exception. And, don't get me wrong, it's not easy to reach them. But that's pretty common of most couriers these days. They all make it super difficult to reach them. I'm unsure why.

Anyway, on to the good. Once I was contacted by Lunga Khoza things got so much better. They helped me resolve the ID number and sort out the commercial invoice when I sent the wrong one. First thing this morning it had cleared customs and they made an effort to get it delivered this afternoon.

Lunga is a credit to Fedex. My wholehearted thanks to Lunga for all the effort.

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Replies (1)
Fedex Express
Fedex Express's reply28 Mar 2023, 15:14
Official
Thank you for taking the time to write about your experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve Kind regards 
Leigh Taylor 

Best regards,