Lost Parcel and TNT is denying all
<p>so it starts with TNT not taking blame on loosing my parcel that went from Karlsruhe in germany. South Gate Couriers collected my parcel, made sure it was sent and there was no issues at customs, cleared on the German side and then when TNT had to deliver the parcell to a customer of mine in Karlsruhe, 2 of the 4 (which all 4 flight bags was taped together i must add) is just missing, no one know where it is, no one can give me an answer, and now someone in that area is walking around with personalised roundtable shirts and i dont get any answer from anyone regarding this. the only thing TNT keeps on telling us, is that all was delievred and signed for, wel if it was then where the hell are the 14 roundtable shirts???????</p> <p>i need to know who is going to refund me and replace the shirts and sent it to my customer again? i need and want an answer, im really tired of talking to a brick wall cause no one can give me answers!!</p> <p> </p>
Dear Sulette
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
Dear Sulette
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
This happened in may. So i dont think the attack can be blamed. I need an answer to where this parcel is. Between the pick up at the german side and the delivery to my client. The parcel got lost. Still no one can give me a answer.... i suggest you check with the hub in koln and get them to see what happened with delivery transport. If you want a tracking number let me know. But i want answers.
This happened in may. So i dont think the attack can be blamed. I need an answer to where this parcel is. Between the pick up at the german side and the delivery to my client. The parcel got lost. Still no one can give me a answer.... i suggest you check with the hub in koln and get them to see what happened with delivery transport. If you want a tracking number let me know. But i want answers.
Dear Sulette
Thank you for bringing this to our attention.
We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.
Customer Service
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Dear Sulette
Thank you for bringing this to our attention.
We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.
Customer Service
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