Lost of package - FedEx Shipment number ***.

I am writing to formally escalate a serious issue regarding FedEx’s handling of my recent delivery and the complete lack of accountability from your support team. The service I have received is wholly unacceptable and has caused significant disruption and stress. FedEx Shipment number ***. On 12 December 2025, I was notified that my delivery would arrive that day. When the driver arrived, he admitted he had seen my package earlier, yet could not locate it in the truck—even after I assisted him in moving boxes. I suggested he revisit previous delivery stops in case the package was delivered to the wrong address. On 13 December 2025, I contacted the FedEx call center to report the issue. The agent informed me that no assistance could be provided over the weekend and advised me to call back on Monday. On Monday 15th December 2025, I contacted FedEx again and spoke to multiple agents (I can provide names if required), repeating the same explanation each time. Despite these efforts, FedEx has not contacted me to confirm whether the matter is being investigated or traced. This package contained my passport, and I am scheduled to travel overseas in two weeks. Due to FedEx’s negligence, I have been forced to make urgent arrangements for a new passport, incurring additional costs and unnecessary stress. The lack of communication and urgency from FedEx is unacceptable. I expect the following immediately:

Confirmation that this matter is being escalated and investigated. Clear communication on the steps being taken to locate my package. Compensation for the inconvenience and costs incurred due to FedEx’s failure.

If I do not receive a satisfactory response within 24 hours, I will have no choice but to escalate this matter further, including lodging a formal complaint with consumer protection authorities and sharing my experience publicly. I trust you will treat this matter with the seriousness it deserves.