Looking for a company with NO accountability, pathetic management and excuse after excuse use fedex !!

It has now been 14 business days — 336 hours — and this has been an appalling experience from start to finish. From the customer service centre to management (who all appear to be “on leave”) to the customs clearance agents, every step has been a source of frustration.

It took FedEx one full week just to inform me that my package needed to be inspected by customs — with no explanation as to why. It then took them another five days to book the package for review, a further three days to submit supposedly “required” and I am still waiting for my package.

When you post a bad review, they reply with the same generic promise to contact you and resolve the issue — but don’t be misled, it never happens.

I have made more than five phone calls a day and sent multiple emails to team leaders and management, yet there has been no outcome whatsoever. I’ve received “mailbox full” replies from customs agents, the call centre staff cannot provide accurate information, and instead try to shift responsibility by transferring my call to someone else — only for it to ring endlessly with no answer.

For comparison: I placed another order last week with a competing company to replace the stock stuck with FedEx. That competitor imported, cleared customs, and delivered the goods in just four days — including a weekend — with clear communication and professional service throughout.

FedEx, unfortunately, has been the complete opposite. Small businesses trying to provide good service to their customers are suffering because of FedEx’s negligence, untrained staff, and poor management.