kR
keneilwe R
1 reviews | Active since Mar 2013
19 Dec 2016, 14:17
Livid customer
<p>Okay so I purchased an explora on HIFi online on the 25th of November 2016. And they have told that my order will be shipped between 4 to days 8. It took a delay and I contacted them, they have informed to track my order via Fedex. I did that, and they said my order will be shipped on the 15th of December, I waited and waited. Then I decided to call them, their answer was the reason why the driver is taking too long to come is because he had a tyre puncher and they promised me first in on the 19th of December my order will be shipped. I called them today, to track my order, apparently their Driver was hijacked. I mean really? I'm just sick and tired of the stories of Fedex SA.</p>
Helpful (0)
Replies (7)0
Replies (7)
Fedex Express's replyOfficial
19 Dec 2016, 14:59Dear Keneliwe thank you for the complaint and please accept my apology for the frustration we have caused. Please could you provide me the tracking number so that we can confirm the status
Kind regards
Leigh
Best regards,
Fedex Express's reply19 Dec 2016, 14:59
Official
Dear Keneliwe thank you for the complaint and please accept my apology for the frustration we have caused. Please could you provide me the tracking number so that we can confirm the status
Kind regards
Leigh
Best regards,
kR
keneilwe R's updateReviewer Update
19 Dec 2016, 15:14The tracking number is HIFI ********** 34.
kR
keneilwe R's update19 Dec 2016, 15:14
Reviewer Update
The tracking number is HIFI ********** 34.
kR
keneilwe R's updateReviewer Update
20 Dec 2016, 08:09Still waiting for your response?
kR
keneilwe R's update20 Dec 2016, 08:09
Reviewer Update
Still waiting for your response?
Fedex Express's replyOfficial
20 Dec 2016, 08:38Dear Keneilwe, please accept my apology for the failure to respond directly to you. The team are dealing directly with Hifi Corporation. The vehicle was infact hijacked yesterday. Our operations are sorting out what was delivered and what is actually missing. The vehicle has been recovered however none of the freight has been recovered. An agent will contact you shortly once they have verified and received confirmation from Hifi Corp. Kind regards Leigh
Best regards,
Fedex Express's reply20 Dec 2016, 08:38
Official
Dear Keneilwe, please accept my apology for the failure to respond directly to you. The team are dealing directly with Hifi Corporation. The vehicle was infact hijacked yesterday. Our operations are sorting out what was delivered and what is actually missing. The vehicle has been recovered however none of the freight has been recovered. An agent will contact you shortly once they have verified and received confirmation from Hifi Corp. Kind regards Leigh
Best regards,
kR
keneilwe R's updateReviewer Update
20 Dec 2016, 09:13Noted!
kR
keneilwe R's update20 Dec 2016, 09:13
Reviewer Update
Noted!
kR
keneilwe R's updateReviewer Update
20 Dec 2016, 14:49Good day
Please kindly be informed that I have received my package. Thanks a lot for retrieving the matter.
kR
keneilwe R's update20 Dec 2016, 14:49
Reviewer Update
Good day
Please kindly be informed that I have received my package. Thanks a lot for retrieving the matter.
Fedex Express's replyOfficial
20 Dec 2016, 16:05Dear Keneilwe, Thank you for your patience and understanding. I am pleased that he situation has been resolved. Please do not hesitate to contact FedEx should you require any additional assistance. Kind regards Leigh
Best regards,
Fedex Express's reply20 Dec 2016, 16:05
Official
Dear Keneilwe, Thank you for your patience and understanding. I am pleased that he situation has been resolved. Please do not hesitate to contact FedEx should you require any additional assistance. Kind regards Leigh
Best regards,